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Service Integrity
We respond to all enquiries within 1 business day. For urgent support, our 24/7 NOC is always available.
Our office
Kozyatağı Mah. Sarıkanarya Sok. No:14 ByOffice Giriş Katı, 34742 Kadıköy / İstanbulEverything you need to know
From first contact to your onboarding, here's what to expect when you work with Eclit.
How we handle your enquiry
Same-day acknowledgement
Every message is acknowledged within a few hours during business hours, you'll never be left wondering.
Right specialist assigned
We route your request to the team that knows the subject best.
Discovery call
Our initial call is discovery only, we'll listen to your challenge and tell you honestly whether we can help.
Proposal within 48 hours
If there's a clear fit, you'll receive a tailored proposal by the next business day, no lengthy sales cycles.
Common questions
Do you work with SMBs or only enterprise?
We work with organizations of all sizes. Our service packages are designed to scale, from 50-person companies to 10,000-person enterprises.
What do we cover in the first call?
The aim is to find out whether we are a fit, technically and commercially. We listen to your environment, your constraints and your budget frame; in return we show you how we work, which technologies we use and how we have run comparable engagements. If we are not the right fit, you hear it on that first call.
Do you operate outside Türkiye?
We have UK presence and serve clients across Europe and MENA. Our cloud and security services are fully remote-capable.
How quickly can you onboard a new client?
For managed services, typical onboarding takes 2–4 weeks. Emergency response and assessment engagements can begin within 48 hours.